At TopHikingEssentials, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we’re here to help with an easy return process.
Returns
- Timeframe: You have 30 days from the date of purchase to return an item.
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
How to Return an Item
- Contact Us: Reach out to our customer service team at [Insert Email Address] to initiate the return process.
- Ship the Item: Once approved, ship the item back to us. You will be responsible for covering the shipping costs for returning the item unless it was damaged or defective upon arrival.
- Refund Process: Upon receiving your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Non-Returnable Items
Some items cannot be returned:
- Gift cards
- Sale items
- Perishable goods (food, drinks, etc.)
Exchanges
If you need to exchange an item for a different size or color, contact us at [email protected]. Exchanges are processed based on stock availability.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at [email protected] with a description and photos of the damage. We will arrange for a replacement or refund.
